Privacy Policy

Your privacy matters to us. This comprehensive policy explains how Eduzenor collects, uses, protects, and manages your personal information when you use our cross-platform game development platform.

Last Updated: March 15, 2025

Information We Collect

At Eduzenor, we collect various types of information to provide you with the best possible experience on our platform. Understanding what information we gather helps you make informed decisions about your privacy.

Personal Information You Provide

1

Account Registration Data: When you create an account, we collect your name, email address, username, and password. We also store your profile preferences and any optional information you choose to share, such as your location, professional background, or areas of interest in game development.
2

Communication Records: We maintain records of your interactions with our support team, including emails, chat messages, and feedback submissions. This helps us provide better customer service and improve our platform based on your suggestions and concerns.
3

Project and Learning Data: Information about your game development projects, course progress, skill assessments, and learning achievements. This includes code snippets, project files, and any content you create or share through our platform.
4

Payment Information: When you make purchases, we collect billing information including your name, address, and payment method details. However, sensitive payment data like credit card numbers are processed securely through our certified payment processors and are not stored on our servers.

Automatically Collected Information

Our platform automatically collects certain technical information to ensure proper functionality and security:

Device information including browser type, operating system, and screen resolution
IP address and general geographic location
Usage patterns, including pages visited, features used, and time spent on the platform
Performance metrics to help us optimize loading times and user experience
Security-related information to protect against fraud and unauthorized access

How We Use Your Information

We use the information we collect for specific, legitimate purposes that enhance your experience and help us provide better services. Here's exactly how your data works for you:

1

Platform Functionality: Your account information enables us to provide personalized experiences, save your progress, and sync your projects across devices. We use your preferences to customize the interface and recommend relevant learning resources.
2

Educational Enhancement: Learning data helps us track your progress, identify areas where you might need additional support, and suggest appropriate courses or tutorials. This personalized approach helps you develop game development skills more effectively.
3

Communication and Support: We use your contact information to respond to inquiries, provide technical support, and send important updates about your account or our services. You control which communications you receive through your account settings.
4

Security and Fraud Prevention: Technical data helps us identify suspicious activities, prevent unauthorized access, and maintain the security of our platform. This protects both your account and the broader Eduzenor community.

We never sell your personal information to third parties. Any data usage beyond what's outlined here requires your explicit consent, and you can withdraw that consent at any time through your account settings.

Information Sharing and Disclosure

Your trust is important to us, so we're completely transparent about when and why we might share your information. We strictly limit data sharing to specific situations that benefit you or fulfill legal requirements.

Service Providers and Partners

We work with carefully vetted third-party service providers who help us deliver our platform:

Cloud hosting providers who store and process your data securely
Payment processors who handle subscription and purchase transactions
Email service providers for account notifications and communications
Analytics services that help us understand platform performance and user experience
Customer support tools that enable us to assist you more effectively

All service providers are contractually required to protect your information and use it only for the specific services they provide to us. They cannot use your data for their own purposes or share it with others.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We also reserve the right to share information when necessary to protect our rights, property, or safety, or that of our users or the public.

Data Security and Protection

Protecting your information is one of our highest priorities. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

1

Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information stored in our databases is encrypted at rest using advanced encryption algorithms.
2

Access Controls: We implement strict access controls ensuring that only authorized personnel can access your information, and only when necessary for legitimate business purposes. All access is logged and monitored.
3

Regular Security Audits: Our security measures are regularly reviewed and updated. We conduct periodic security assessments and work with security experts to identify and address potential vulnerabilities.
4

Incident Response: We maintain a comprehensive incident response plan. In the unlikely event of a security breach, we will notify affected users promptly and take immediate steps to minimize any potential impact.

Your Privacy Rights and Choices

You have significant control over your personal information and how it's used. We provide multiple ways for you to access, modify, or delete your data, ensuring you maintain control over your privacy.

Access and Portability

You can access and download your personal information at any time through your account dashboard. This includes your profile data, learning progress, project files, and communication history. We provide this information in a structured, commonly used format.

Correction and Updates

You can update your personal information directly through your account settings. If you notice any inaccuracies in your data or need help making changes, our support team is available to assist you.

Deletion and Account Closure

You have the right to delete your account and associated data at any time. When you delete your account, we remove your personal information from our active systems. Some information may be retained in backup systems for a limited time for security and legal compliance purposes.

To exercise any of these rights, simply contact our privacy team or use the privacy controls in your account settings. We respond to all requests within 30 days and never charge fees for basic privacy requests.

Data Retention and International Transfers

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Here's how we handle data retention and international aspects:

Retention Periods

Account information: Retained while your account is active and for up to 2 years after account closure
Learning progress and projects: Retained while your account is active and for 1 year after deletion for potential account recovery
Communication records: Retained for 3 years for customer service and legal compliance purposes
Technical and usage data: Typically retained for 12-24 months for security and platform improvement purposes

International Data Transfers

Eduzenor operates globally, and your information may be transferred to and processed in countries other than Latvia. We ensure that all international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

We are committed to protecting the privacy of young learners. Our platform is designed to be safe for users of all ages, and we take special care when it comes to information from users under 16 years of age.

If we learn that we have collected personal information from a child under 16 without appropriate parental consent, we will delete that information promptly. Parents and guardians can contact us to review, modify, or delete their child's information at any time.

For users under 16, we limit data collection to what's necessary for educational purposes and platform functionality. We do not use children's information for marketing purposes or share it with third parties except as outlined in this policy.

Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through your registered email address and by posting a notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated. Your continued use of our platform after any changes indicates your acceptance of the updated policy.

If you disagree with any changes to this policy, you can close your account and stop using our services. We will process your information according to the policy that was in effect when the information was collected.

Contact Us About Privacy

If you have questions about this privacy policy or our data practices, we're here to help:

Email: info@vobafone.top

Address: Dunikas iela 9/11, Liepāja, LV-3407, Latvia

Phone: +37129426010

We respond to all privacy inquiries within 5 business days and are committed to resolving any concerns you may have about your personal information.